HUB International (Mr G Urquhart) Terms And Conditions

Items Ordered: Cart Value:

Best Selling Products

1. Laser Lites No More Stains 300g (NEW SIZE 300grams) (Ref: 4411)

2. All Systems Shazam Super Whitening Gel 237ml/8oz (Ref: 2228)

3. Winners Circle De Nose Nos (Ref: 701)

4. Chrome Double Ended Trigger Hooks (Ref: 1923)

5. Hub - Pet Water Bottle - Holds 500ml of Water (Ref: 1372)

6. Pom Covers Large Set of 4 (Ref: 1150 Lg)

7. Pail - 1.89 litre Stainless Steel with one flat side (2 qtr) including hanging hook (Ref: 2075)

8. Pail - 946ml - Stainless Steel with one flat side (1 qtr) (NO hanging hook) (Ref: 2074)

9. Wampum Fine Boric Acid Powder 200g (Ref: 4473)

10. Lainee Wrapping Bands 1000 (Ref: 4983)

11. Bio-Groom - Stain Free (Ref: 707)

12. Thornit The Original Ear Powder 20 grams (Ref: 4955)

13. Winners Circle Ducky White Cody Brown & Almost Black (Ref: 1766)

14. Wrapping Papers Pack of 100 sheets. (Ref: 1148)

15. The Stuff - 473ml RTU Grooming Spray (Ref: 760)

16. Laser Lites X-Treme Conditioner 500ml (Ref: 1662)

17. Chris Christensen - Color Effects Chalk Block (one) (Ref: 1517)

18. Hatchwells - Chalk Block White Soft Formula (00509) (Ref: 679)

19. Lainee Plastic Wrapping Paper - Standard - Bag of 250 (Ref: 4990)

20. Lainee 5/16" Medium Light Weight Latex Bands 1000 (Ref: 4986)

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About Us HUB International is a family company owned by Gordon and Cathy Urquhart whom are completely dedicated to your total satisfaction. If you have any suggestions or comments please email cathy@hubint.co.uk.

Our Contact Details:

HUB International

Peppard Farm

Peppard Common

Nr Henley On Thames

RG9 5JU

Shop:

HUB International

Hold Trade Stands

At all Major Championship Dog Shows within the United Kingdom

Telephone:

From inside the UK: 01491 628897 or 628355

From Outside the UK: 0044 1491 628897 or 628355

Email:

cathy@hubint.co.uk

Business Hours:

Monday - Thursday: 10.00 am-4:00pm

Friday: CLOSED

Saturday: CLOSED

Sunday: CLOSED

Bank Holidays: CLOSED

Outside of these hours you can email us at cathy@hubint.co.uk and your email will be answered as soon as possible after our return.

Making A Purchase Making a purchase could not be easier. Just browse our Catalogue and click on any items that you wish to buy then place them into the shopping basket. After you have finished your selection, click on "Checkout Now" and you will be asked for a few details we need to be able to satisfy the order.

We accept credit card or debit card payment, which includes the following:

Visa - MasterCard - Solo - Maestro - Visa Debit - infact we take most Cards. We do not take American Express, Electron or Diners Cards.

If you are shopping from anywhere other than the UK. Place your order and your credit card company will convert the transaction to your own currency.

Please note: Residents of certain African and other International Countries may be excluded from making credit card payments. In such cases the only payment will be by a 'wired money transfer' direct to our bankers. You will be informed if a credit card payment is not accepted.

We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.

Whilst we have taken precautions to ensure that your card details are handled in a safe and secure way over the internet, if you prefer to supply your card details by telephone, fax, or snail mail, this is of course acceptable.

Email acknowledgement will be made from our website programme with conformation that your order has been received. At this point however no monies have been taken from your choice of payment card, so it does not indicate that a contract exists between us. We will indicate acceptance of your order and a contract between us, when we take payment from your credit card - debit card and then issue you with an invoice along with the goods that you have ordered, when we send out your order.

We have included the above term to protect us in the case that a mistake (human error) has been made in product pricing, we may have inadvertently under-priced goods, or we no longer are able to supply a particular product for some manufacturing reason or some other reason.

In the case of a price change or discontinued product: We reserve the right to discontinue any item or change any prices when necessary and without prior notification.

In the event of any price error or price difference to that shown on the web site, we will contact you first to ensure that the revised price is acceptable and that you wish to proceed with the purchase in full or in part, before taking payment from your card.

Shipping And Handling Shipping and handling within the UK is charged as either:

1st & 2nd Class mail up to 2 kilo in weight. The price will be what the parcel weight scale is plus a cost of £0.50 for packaging plus VAT at 20.%. The web site charges for some Light Weight parcels may not be as much Postage Charge as stated on the web site scales of charges. Some Heavy Weight Parcels of low Value items may be more Postage Charge than stated on the web site scales of charges. Please note the cut of time for orders to be dispatched on the same day is 12pm - Please also note due to Bank Holidays and weekends when Royal Mail do not collect or deliver parcels there may be a delay in receiving your goods. Due to the Championship Dog Shows which we attend most weekends, orders received after close on Thursday will not be packed and shipped until the Monday. !st Class Royal Mail Signed For is not GUARENTEED next day delivery.

UPS/Parcel Force Please indicate your choice.

The regular UPS parcels have a cut off weight and this is 25 kilo per parcel. The charge per parcel is £13.00 - - £16.50 (depending on volume & weight) for 24-48 working hours subject to VAT at 20.%. Parcels over 25 kilo will need to be split into two parcels and there will be two charges for this service or order. Please note the cut of time for orders to be dispatched on the same day is 12pm

Some very large parcels carry an addtitional charge for over weight and or over sized parcels.

The overweight or over sized 'other' parcels will be an additional £20.00 per parcel on top of the £13.00 regular charge making £33.00 plus VAT per parcel.

The Scottish Highlands, Northern Ireland/Southern Ireland, Jersey, Guernsey and IM/IV postcodes carry a surchage on top of the Postage charges for the UPS & Parcel Force parcels - these will be emailed once you place an order or you can email for the rates to cathy@hubint.co.uk

Overseas customers please email for accurate shipping charges or make your purchase and we will notify you of the shipping charge by email prior to dispatch.

Delivery Schedule Your order will normally be dispatched within 1 to 4 days and will be delivered as you have specified.

However, please bear with us during holiday periods and the summer show season as we could be away for up to 6 days at a Championship Dog Show where customers can visit us and see our vast range of products.

Back Orders If your item is not in stock, we will backorder for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union 20.% VAT will be included on your invoice. All other orders are VAT free and you should click the exempt button to reduce VAT to zero. You may have to pay VAT in your own Country upon arrival, most customers are not charged any VAT on arrival in their own Country, although some will be charged.

Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Your security is important to our Company.

We accept credit card or debit card payment, which includes the following:

Visa - MasterCard - Visa Delta.

WE DO NOT ACCEPT: VISA ELECTRON - AMERICAN EXPRESS or DINERS

If you are shopping from anywhere other than the UK. Place your order and your credit card company will convert the transaction to your own currency.

We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.

In the case of a price change or discontinued product: We reserve the right to discontinue any item or change any prices when necessary and without prior notification.

Guarantee We recognise and acknowledge all our manufacturers guarantees.

WARRANTIES AND LIMITATIONS OF LIABILITY

Our liability for breach of these Sale Terms and any agreement between Us or negligence shall be limited at Our sole discretion to the free replacement of faulty items or the issue of credit notes in respect thereof or the granting of a refund that shall relate only to the actual items concerned providing that You have not made any modifications to them.

In cases where any of the goods are covered by a manufacturer's warranty, You shall be reasonable for contacting and returning any registration or warranty cards to the manufacturer in question and for the avoidance of doubt We shall not be held responsible for any acts of the manufacturer or its agents including without limitation any failure by the manufacturer to repair or replace any of the goods in question which are the subject of the manufacturer's warranty.

Subject as expressly provided for in these Sale Terms and except in cases where the goods are sold to a person buying as a consumer (as that term is defined in the Unfair Contract Terms Act 1997) all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law. Except in respect of death or personal injury caused by Our negligence we shall not be liable to You by any reason of any representation (unless fraudulent) or any implied warranty, condition or other term or any duty in common law or under the express terms of these Sale Terms for any indirect, incidental or consequential loss or damages arising out of any services performed for You or any goods sold under these Sale Terms even if We have been advised of the possibility of such loss or damages. Except for cases of personal injury or death arising from Our negligence, the Hub International' liability to You for actual damages regardless of the form of action, will be strictly limited to the price of the goods sold.

INDEMNITY

You agree to indemnify Us against all proceedings, costs, fees, expenses, payments, liabilities, losses and damages arising out of the breach or negligent performance by You of any terms of these Sale Terms.

FORCE MAJEURE

We shall not be liable to You or be deemed to be in breach of these Sale Terms by reason of any delay in performing or any failure to perform any of Our obligations in relation to the goods, where the delay or failure was due to any cause beyond Our reasonable control.

Customers are requested to notify us immediatly a problem is detected with any product, which is under guarantee. Customers who leave the reporting of any defect until the guarantee period has expired will have their claim disallowed. Please have to hand a copy of the original invoice.

Reaching Us Our Contact Details:

HUB International

Peppard Farm

Peppard Common

Nr Henley On Thames

RG9 5JU

Shop:

HUB International

Trade Stands at All Major Dog Shows in the U.K.

Telephone:

From inside the UK: 01491 628355 or 628897

From Outside the UK: 0044 1491 628355 or 628897

Email:

cathy@hubint.co.uk

BUSINESS HOURS:

Monday - Thursday: 10.00 am-4:00pm

Friday: CLOSED

Saturday: CLOSED

Sunday: CLOSED

Bank Holidays: CLOSED

Outside of these hours you can email us at cathy@hubint.co.uk and your email will be answered as soon as possible after our return.

Complaints. Should you have any complaint please email the person responsilble (Attention: Gordon Urquhart) at cathy@hubint.co.uk - All complaints will be dealt with confidentially, as soon as possible and acknowledged within 7 working days. We will outline any action or remedy we can make to satisfy your grievance.

Privacy Policy HUB International do not disclose buyers information to third parties. We will only collect personal information necessary to complete your order. We will not send any email to you without your consent, other than those connected with a current order. Cathy Urquhart is the person responsible for all matters relating to our privacy policy.

Cookies are used on this shopping site, but only to keep track of the contents of your shopping basket once you have selected an item.

Returns Policy We have made every effort to provide true, frank and accurate descriptions of each and every product, either as supplied by the manufacturers or as a result of our or other professional users experiences. Customers are encouraged to contact and discuss the application of any product with us before they make a purchase. At hubint.com we are committed to giving you the best possible products, prices and service.

YOUR RIGHT TO CANCEL:

Under the United Kingdom's Distance Selling Regulations you have a right to cancel the contract for the purchase of any item until within 7 working days of delivery (starting the day after you receive the goods). This is a UK statutory right. This will apply to your order unless your order includes a product where the item has been unsealed.

Should you cancel the contract and return goods which having been ordered on-line, and on receipt of delivery are found to be unsuitable for whatever reason other than defect or damage, we will on receiving the goods back, then refund you the price you paid for the goods but not for any service provided by us, such as the original shipment cost or any special delivery service. The cost of returning the goods will be deemed the customers responsibility.

You are under a duty to take reasonable care of the goods, which means the goods must be unused.

Please include a copy of the invoice we sent you.

Any item may be returned and the value cost refunded providing it meets the following criteria:

All goods must be returned as sold, i.e. in the original packaging with all components and accessories intact.

Goods must be complete, unused, and in NEW condition (e.g. if you have opened the box to examine the products it must have been done so without damaging the box and packaging or damaging the product or changing the product in any way) and must be re-packaged as received.

The risk in any goods that You return to us shall remain with You until the goods have been delivered to our premises and accepted by Us at those premises.

In cases where the customer is either unable or unwilling to arrange return carriage after mistakenly purchasing a product, hubint.com reserves the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer. In cases where an entire order is returned, we reserve the right to retain the cost of the outward carriage.

Goods must be returned to us within 14 days from receipt. We are unable to accept returns of un-wanted and non-faulty items after the 14 days. Please note: there will be a 10% admin charge for goods that are returned to us (except faulty or damage items)

Only when goods are received at our offices can a refund payment be authorised and activated.

To arrange to return a product or for further information about returns or refunds please e-mail us at cathy@hubint.co.uk or telephone us at (44) 01491 628355

GOODS FOUND TO BE DAMAGED/DEFECTIVE:

Goods established as either damaged or defective - this having been confirmed by a professional qualified engineer, will be replaced as new, professionally repaired, exchanged for an alternative machine, or a refund of the purchase price made according to the customer's preference.

Please include a copy of the invoice we sent you.

To arrange to return a product or for further information about returns or refunds please e-mail us at cathy@hubint.co.uk or telephone us at (44) 01491 628355

GOODS DAMAGED IN TRANSIT

In the event of goods being damaged in transit, or defective manufacturer's workmanship, we must be notified within 7 days of delivery for any exchange or refund of payment to be made. We are unable to consider any claims for damaged goods after this period. Please check the goods on arrival. Goods, which show signs of damage in transit, should be signed for as 'DAMAGED'. This is important as it effects the right of fanancial recovery from the carrier.

To arrange to return a product or for further information about returns or refunds please e-mail us at cathy@hubint.co.uk or telephone us at (44) 01491 628355

Remittance Terms Goods will only be dispatched after full payment has been cleared.

All payments are required to be made in 'Pounds Sterling' (GBP)

All invoices are produced in 'Pounds Sterling' (GBP)

We reserve the right to decline payment in respect of any order.

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